Lilu Care

LILU CARE

You shouldn't have to remember when your water system needs attention.

Lilu Care takes the maintenance of your Lilu system off your plate. We track when your filters need attention, arrange replacements and help keep your system running the way it should.

Maintain with Lilu Care, because Lilu cares.
Lilu Water team member
THE LILU TEAM
MORE THAN A FILTER

Your Lilu system shouldn't be something you have to manage alone.

Buying a water system is one thing. Keeping it properly maintained is another. Lilu Care is our way of making the second part simple. We stay on top of the maintenance schedule so you don't have to.

THE OLD WAY

No more guessing when your filter needs changing.

Without a maintenance plan, it is easy to forget when a cartridge was last changed. Then one day you're wondering whether the system needs attention, where to get the right replacement and who can help you install it.

1
Remember when the filter was last changed
2
Find the correct replacement
3
Remember to order it
4
Figure out what to do next
THE LILU WAY

We keep track for you.

With Lilu Care, your maintenance schedule becomes our responsibility. We track your system, arrange the required replacement and provide the support needed to keep you going.

Your maintenance schedule is tracked.
Replacement cartridges are handled by Lilu.
For Starter, replacement filters are delivered to you.
For Pro, scheduled technician service is arranged.
Technical support is available when you need it.
TWO SYSTEMS. ONE PROMISE.

Choose the Care plan for your Lilu system.

Whether you have the simple Lilu Starter or the integrated Lilu Pro, Care is designed to make maintenance easier.

LILU STARTER

Starter Care

₦25,000
per year
A simple maintenance plan for Lilu Starter owners. Lilu keeps track of when your filters need replacement so you don't have to remember.
Annual Care coverage
Lilu tracks filter replacement timing
Replacement cartridges handled by Lilu
Replacement filters delivered to you
Technical support
The ₦25,000 annual Care fee covers the Starter maintenance service and replacement filter management.
LILU PRO

Pro Care

₦70,000
per year
A complete maintenance service for Lilu Pro owners. We track your maintenance schedule and arrange the required cartridge replacements and technician visits.
Annual Care coverage
Lilu tracks your maintenance schedule
Scheduled cartridge replacement
Technician service visits
Technical support
Pay ₦70,000 once per year or split it into ₦35,000 every six months.
HOW IT WORKS

Care happens in the background.

Once you're enrolled, Lilu takes responsibility for keeping your maintenance schedule moving.

01 — TRACK

We track your system.

We keep your maintenance schedule on our side so you don't have to remember when your next service is due.

02 — REMIND

We stay ahead.

When your system approaches its maintenance point, Lilu prepares for the required replacement.

03 — REPLACE

We handle the replacement.

Starter customers receive their replacement filters. Pro customers have scheduled technician service.

04 — CONTINUE

You keep using Lilu.

The objective is simple: keep your drinking-water system running smoothly with less effort from you.

LILU PRO CARE SCHEDULE

We know when your Pro needs attention.

Lilu Pro Care follows a structured maintenance schedule. Different cartridges are replaced at different points so your system can continue operating as intended.

MONTH 3 PP filter replacement
MONTH 6 PP + activated carbon + mineral + post-carbon
MONTH 9 PP filter replacement
MONTH 12 PP + activated carbon + mineral + post-carbon + UF membrane

The maintenance schedule is managed by Lilu Care. Actual servicing may be adjusted where necessary based on system use and service requirements.

WE'RE HERE WHEN YOU NEED US

Care doesn't stop at filter replacement.

If you have a question about your Lilu system, our team is available to help.

WA

WhatsApp

Chat directly with the Lilu team for questions, support and Care enquiries.

+234 813 743 9934

@

Email

Send us a message and our team will get back to you.

support@liluwater.com

L

Lilu Team

Our team is available to help you understand your system and keep it running properly.

QUESTIONS

Lilu Care, explained.

How much is Lilu Starter Care?
Lilu Starter Care is ₦25,000 per year.
How much is Lilu Pro Care?
Lilu Pro Care is ₦70,000 per year. You can pay the full ₦70,000 once, or split it into ₦35,000 every six months.
What does Starter Care include?
Lilu tracks when your Starter filter needs replacement, handles the replacement cartridges and delivers the replacement filters to you as part of the Care service. Technical support is also available.
What does Pro Care include?
Pro Care includes maintenance tracking, scheduled cartridge replacement and technician service visits. Lilu handles the maintenance process so you don't have to remember when your system needs attention.
Is installation included in Pro Care?
The initial installation of a newly purchased Lilu Pro is part of the Pro purchase. Pro Care is the ongoing maintenance service after installation.
Do I have to subscribe to Lilu Care?
Care is an optional maintenance service. However, it is designed to make ownership significantly easier by having Lilu track and manage your replacement schedule.
How do I sign up?
Contact Lilu through WhatsApp or email and our team will help you enrol in the appropriate Care plan.
LESS TO REMEMBER

Install it. Use it. Let Lilu take care of the rest.

Lilu Care keeps your maintenance schedule moving, so you can focus on using your drinking-water system — not remembering when it needs attention.

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