01. Who We Are

Lilu Water is a Nigerian drinking-water systems business
providing water filtration products, installation services,
assessments and ongoing maintenance support.

For the purposes of this policy, references to “Lilu Water”,
“Lilu”, “we”, “our” or “us” mean the business operating
this website.

02. Information We Collect

We collect only the information reasonably needed to operate
our website, process orders, deliver products and provide
customer support.

Personal and contact information

• Your name.
• Email address.
• Telephone or WhatsApp number.
• Billing and delivery addresses.
• State, city and other delivery-location details.

Order and service information

• Products or services purchased.
• Order history and transaction references.
• Installation and delivery details.
• Assessment requests and relevant technical information you provide.
• Customer support messages and enquiries.

Website and technical information

When you visit our website, certain technical information may
be collected automatically, depending on the website tools
and services in use. This may include your IP address,
browser type, device information, pages visited and general
website usage data.

03. How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Arrange delivery and installation of products.
• Provide water-system assessments and related services.
• Coordinate filter replacements and maintenance through Lilu Care.
• Respond to enquiries and customer support requests.
• Send order confirmations, service updates and important notifications.
• Maintain business records and meet applicable legal obligations.
• Improve our website, products and customer experience.
• Prevent fraud, misuse and unauthorised transactions.

We do not sell your personal information to third parties.

04. Online Payments

Payments made through our online store may be processed by
third-party payment providers, including Paystack.

Payment providers handle payment information through their
own secure systems and are subject to their respective
privacy and security policies.

Lilu Water may receive transaction details such as payment
confirmation, transaction references, payment status and
relevant order information. We do not intend to collect
or store your full card number or card security code on
our website.

05. When We Share Information

We do not sell or rent your personal information. However,
we may share relevant information with trusted third parties
where necessary to operate our business and provide services.

These may include:

• Payment providers: To process and verify
  online payments.
• Delivery and logistics providers:
  To deliver purchased products to your address.
• Installation and technical service providers:
  Where necessary to arrange installation or maintenance.
• Website and technology providers:
  To host, maintain and support our website and online store.
• Professional or regulatory authorities:
  Where disclosure is required by law or necessary to
  protect our legal rights.

We aim to share only the information reasonably necessary
for the relevant purpose.

06. Cookies and Website Technologies

Our website may use cookies and similar technologies to
support website functionality, improve browsing and
remember certain preferences.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart.
• Supporting checkout and website functionality.
• Understanding how visitors use the website.
• Improving website performance and user experience.

You can manage or disable cookies through your browser
settings. Please note that disabling certain cookies may
affect shopping cart, checkout or other website features.

07. Third-Party Websites and Services

Our website may contain links to external websites,
payment platforms or social media services.

These services operate independently and have their own
privacy policies and practices. Lilu Water is not responsible
for the privacy practices of external websites.

We encourage you to review the relevant privacy policy
before submitting personal information to a third-party service.

08. How We Protect Your Information

We take reasonable technical and organisational measures
intended to protect personal information against
unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure website
connections, trusted service providers and appropriate
administrative safeguards.

However, no website, online platform or method of electronic
transmission can be guaranteed to be completely secure.
We therefore cannot promise absolute security.

09. How Long We Keep Information

We retain personal information only for as long as reasonably
necessary for the purposes described in this policy, including
order fulfilment, customer support, business records,
dispute resolution and applicable legal obligations.

The appropriate retention period may depend on the type
of information and the reason it was collected.
When information is no longer required, we take reasonable
steps to securely delete it or otherwise dispose of it.

10. Your Privacy Rights

Subject to applicable law, you may have rights concerning
your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on your consent.
• Raise a complaint with the relevant data protection authority.

To make a privacy-related request, contact us using the
details provided at the end of this policy. We may need
to verify your identity before acting on a request.

11. Marketing Communications

We may use your contact details to send relevant business
updates, product information or promotional communications
where permitted by applicable law.

You can ask us to stop sending promotional communications
at any time by contacting us. Please note that we may
still need to send essential messages relating to an
existing order, payment, delivery or service.

12. Children’s Privacy

Our website and online store are intended for adults
purchasing products and services for homes, businesses
and other establishments.

We do not knowingly seek to collect personal information
directly from children without appropriate authorisation.
If you believe a child has provided us with personal
information, please contact us so that we can review
the matter.

13. Nigerian Data Protection Law

We aim to handle personal information in accordance with
applicable data protection laws and requirements in Nigeria,
including the Nigeria Data Protection Act 2023, where applicable.

Our approach is to collect information for legitimate
business purposes, use it responsibly and take reasonable
steps to protect it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to
reflect changes in our business operations, website
features, service providers or applicable legal requirements.

Any updated version will be published on this page.
We encourage you to review this page periodically.